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Marietta Auto Repair

1510 reviews

New Expanded Hours for Your Convenience

Mon - Fri: 8:00 AM - 5:00 PM
Call Us:(770) 485-1856
5

Patient professional, courteous and very experienced multiple people were in it, family or environment very very very proficient in details and Honesty would recommend and have recommended for Service other vehicles

Dear Paris, we are thrilled to read about your exceptional experience at our center! Thank you for recognizing the professionalism and expertise of our team. We strive to provide a welcoming and honest environment for all our customers. Your recommendation means the world to us. We would be delighted to serve you and your family again in the future. -Gratefully, KLM Auto Center

- KLM Auto Center
5

KLM never disappoints! When life is doing what life does, it's good to know that there's a place you can trust with all your car servicing needs. KLM is friendly, honest, highly communicative, professional, and prompt. Oftentimes, having your car serviced can be a hassle. When the need arises, it's good to know that a pleasant experience awaits. I'm glad KLM exists.There's no other place I would take my vehicle. Thank you Luis, Phyllis. and the entire KLM team. You're the best in my book!

Spencer, we appreciate your trust in us to take care of your car. We're thrilled to hear that our commitment to excellent service and customer satisfaction has made a positive impact on your experience at KLM Auto Center. It's incredibly rewarding to know that our team's dedication to professionalism and efficiency has exceeded your expectations. We look forward to serving you again soon!-Gratefully, KLM Auto Center

- KLM Auto Center
1

Tows cars cars to impound lot without notification. No call, no text, no email.

Thank you for your feedback. We understand your concerns and want to clarify the situation. The vehicle was left on our property for over six months without being picked up. Due to the extended time, it was ultimately processed as an abandoned vehicle in accordance with Georgia guidelines and transferred to an impound facility. To clarify, our shop did not remove the vehicle’s tag it was already removed prior to our final action. We acknowledge that communication could have been better on our end, and we are reviewing our process to improve how situations like this are handled moving forward. We’re happy to discuss this with you directly and review the details. Please contact us at 770-485-1856 so we can address any remaining concerns.

- KLM Auto Center
5

Thank you for your five-star review, Edwin! We are delighted to hear that you had a positive experience with us. If there's anything else we can do to assist you, please don't hesitate to reach out. -Gratefully, KLM Auto Center

- KLM Auto Center
5

BLOWN AWAY! I can't speak more highly about this company and its staff! I tried to go to the dealership WITH AN APPOINTMENT and they told me 5-7 business days to even get a diagnostics test done. I decided to go to KLM on a whim and they not only got me in immediately, but were able to diagnose, get the parts I needed, and repair my cars exhaust pipe, get all new tires AND do an alignment all by the afternoon. I have never been so impressed with the efficiency, kindness, and knowledge that I was given. I wasn't tried to be sold anything I didn't need and they kept me in the know every step of the progress. I will be recommending to anyone and everyone. Can't say thank you enough!

Dear Shannon, we're ecstatic to read about your fantastic experience here at KLM Auto Center! We pride ourselves on providing efficient, knowledgeable, and attentive service to every customer. It's wonderful to hear that you appreciated our commitment to transparency and only recommending necessary repairs. Thank you for your glowing recommendation. If there's anything else we can assist you with, don't hesitate to reach out. -Gratefully, KLM Auto Center

- KLM Auto Center
5

Jacob was great I did a great job taking care of me as a customer. Very satisfied with the service.

Thank you for the excellent review, Jamol! It's wonderful to hear that Jacob provided you with exceptional service. We take pride in ensuring our customers' satisfaction, and we're thrilled that you had such a positive experience with us. We look forward to assisting you again in the future. -Gratefully, KLM Auto Center.

- KLM Auto Center
1

Tech test drove truck, couldn’t find out what was wrong. Went to pick my truck up. It wasn’t there. Tech comes flying in the lot, gets out of the car with Wendy’s in his hand. Says he was test driving it. Gets mad at me for getting mad at him for taking my truck to get lunch. Called to complain Hernandez at the front tells me he’s the owner. I didn’t know owners were techs? Not to mention she initially told me “fiona” a girl was driving it. They don’t have girl techs.

Hey Dan thanks for taking the time from your busy schedule, to write this review. We appreciate you bringing this to our attention. I want to clarify a few things and also apologize for the frustration this caused. Your vehicle was being test driven as part of the diagnostic process, which is standard when trying to duplicate an issue. The timing unfortunately overlapped with a lunch break, but the intention was strictly to continue diagnosing your concern not to misuse your vehicle. That said, we understand how this looked and why it raised concerns, especially with the miscommunication from our front desk. That’s on us, and we’re addressing it with our team to make sure communication is clear and professional at all times. As for ownership, I’m directly involved in day-to-day operations, including working alongside my team when needed to ensure things are handled properly. We take situations like this seriously. Please call my office 770-485-1856 Luis.

- KLM Auto Center
4

Thank you for choosing KLM Auto Center! We appreciate your feedback and are glad to hear you had a positive experience with us. If there's anything else we can assist you with, please don't hesitate to reach out. -Gratefully, KLM Auto Center

- KLM Auto Center
5

Five star service, I would highly recommend.

Thank you for the glowing review, Scotty! We're thrilled to hear that you had a five-star experience at KLM Auto Center.Call us for your future automotive needs-Gratefully, KLM Auto Center

- KLM Auto Center
5

Wonderful customer service, great patience explaining problem to customer.

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