Marietta Auto Repair

Thank Celeste and Ant. for your review we really appreciate you guys for your business and lettting us assist with your mini cooper. Gratefully KLM Auto Center.

Thank you for your feedback. We're sorry to hear that you left with this impression. To clarify, we only charged for the A/C diagnostic inspection and the oil change. We did not charge you multiple times for the same service. During the diagnosis, we first inspected the A/C system to verify the concern. Based on our findings, we recommended an evacuate and recharge procedure as the next diagnostic step. However, once we determined the A/C compressor was not engaging, we identified the likely cause and recommended replacement of the A/C compressor, with the A/C condenser as a possible additional repair if needed. Since you chose not to proceed with the repairs, we did not charge you for the evacuate and recharge service—only for the initial diagnosis and the oil change that was completed. We take pride in providing honest recommendations and transparent pricing, and we never intentionally charge customers multiple times for the same service. If you have any questions about your invoice, we'd be happy to review it with you. We appreciate your business and wish you the best.

Diane, we're glad you had a great experience with our staff! We understand that dealing with warranty companies can be frustrating. If there's anything else we can do for you, please let us know. -Gratefully, KLM Auto Center

Dear Liz, thank you for your kind words! We're delighted to hear that Luis provided excellent service and kept you informed throughout your car repair journey. Referring your daughter to us is the ultimate compliment, and we're pleased to have exceeded her expectations as well. We're committed to providing top-quality service to every customer, and we're grateful for your recommendation. -Gratefully, KLM Auto Center

We are sorry to hear that you were disappointed with your experience. When your vehicle arrived, we performed the requested diagnosis and found that the transmission, engine compartment, and undercarriage were heavily coated with oil and transmission fluid. We documented our findings and, at your request, contacted your extended warranty company on your behalf before proceeding with any repairs. The warranty company requested photos, videos, and that the transmission be thoroughly cleaned and re-inspected before they could determine claim eligibility. As explained, the diagnostic and cleaning services required by the warranty company are the customer's responsibility and are not decisions made by our shop. Before contacting the warranty company, we also advised against investing additional money into the vehicle until we had their direction. After discussing the available options, you chose not to proceed with the recommended process and informed us that you planned to sell the vehicle instead. Regarding the diagnostic fee, we understand your request for a discount. However, the diagnostic service had already been completed, including the inspection, documentation, and communication with your warranty company, so we were unable to reduce the charge. We strive to treat every customer fairly and professionally, and we genuinely wish you the best with your vehicle. If you would like to discuss your visit further, we would be happy to speak with you directly. Gratefully KLM Auto Center Marietta.

Thank you for your 5-star rating, Tanya! We are thrilled to hear that you had a great experience at our auto center. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. -Gratefully, KLM Auto Center

Thank you for taking the time to leave us such a wonderful rating! We are thrilled that you had such a great experience at our auto center. We strive to provide top-notch service to all our customers, and it's always rewarding to hear positive feedback. If there's anything else we can help you with in the future, please don't hesitate to reach out. -Gratefully, KLM Auto Center

Thank you for the 5-star rating, Coleen! We're thrilled to know that your experience with us was exceptional. If there's anything else we can do for you, please don't hesitate to reach out. -Gratefully, KLM Auto Center

Thank you, Carren, for your kind words! Our team takes pride in providing top-notch service and we're thrilled to hear that Cammy went above and beyond to satisfy your needs. We'll be sure to pass along your praise. Don't hesitate to reach out if you need anything in the future! -Gratefully, KLM Auto Center.

Hi Mr.WatsonThank you for taking the time to share your experience. We are sorry to hear that you were frustrated with the warranty claim process. At KLM Auto Center, our goal is always to help our customers and advocate for them throughout the warranty approval process. In fact, during your previous transmission repair, we worked closely with the warranty company to help ensure the repair was completed with no out-of-pocket expense related to the covered transmission work. For the recent warranty claim, the amount approved by the warranty provider did not match our posted labor rate and repair costs. As an independent repair facility, we do not control what a warranty company chooses to approve or pay. Any difference between our rates and the warranty company's approved amount is determined solely by the warranty provider, not by KLM Auto Center. We understand there may have been confusion and miscommunication during the claim process, and for that we sincerely apologize. However, we respectfully disagree with the suggestion that anyone at our shop was attempting to charge for services improperly. All estimates and invoices provided were based on the repair costs submitted for warranty consideration. We appreciate the opportunity we had to serve you and wish you the best with the continued repair of your vehicle. KLM Auto Center Management