Our Kia Sorento has been making undercarriage noises for over a year, gradually getting worse. The Kia dealership in Las Vegas said it was because new cars no longer have lubrication fittings it's lamentable but the noise is just expected on new vehicles after about 50K miles. Then we brought it to a maintenance shop and they said the noise was the transmission and they could remove the old one and install a rebuilt one for us. The noise sounded more like suspension than transmission to me, so I sought another opinion. I tried to schedule a diagnostic appointment with two local Kia dealerships, but they we booked until the end of the month. Looking for other options, we called KLM - they were busy so I left a message and asked for a call back - anticipating that I would need to call them again later. I was pleasantly surprised and relieved when Scott called me back and said they could do a diagnostic the next day. I brought it to them, and KLM came through! They replaced struts and shocks and >poof!< the noise disappeared. Now it rides like it did when it was new - nice tight steering and tracking straight. Next up will be tires, which have worn prematurely because other shops failed to diagnose the problem. I can't say enough for KLM - they are my go-to shop from now on. Big kudos to Scott, whose expertise and knowledge of Kia told me I had brought it to the right place. Well done, KLM, and thank you!